Authorised use
Users must be at least 18, be authorised to act for the customer organisation or property owner, have permission to upload the reports and keep account access secure. Accounts must not be shared or used unlawfully.
Service terms
Fair Deductions supports review. It does not replace professional judgement.
Effective 22 July 2026. Last updated 22 July 2026. These terms govern use of Fair Deductions, provided by Fair Deductions Ltd, company number 17354108, registered in England and Wales. Contact support@fairdeductions.co.uk with service or billing questions.
The service and human decision
Fair Deductions extracts and compares report content and prepares editable suggestions. The customer remains responsible for checking the source evidence, tenancy circumstances, fair wear, contractual position and applicable rules before approving, changing or sharing a proposed deduction.
No guaranteed outcome
Fair Deductions does not certify report compliance, determine tenant liability, provide legal advice, set a final deduction or predict negotiation, deposit-scheme or court outcomes. Cost guides and suggested figures are not guaranteed recoverable sums.
Free report review
Each customer account receives one free report review. It uses the full workflow and does not require a payment card. The free use is taken when processing of a new report pair starts, even if the resulting draft is not completed or is later deleted. It is restored if our service cannot produce review results.
Pay as you go and monthly plans
When paid billing is enabled, a customer may buy a one-off proposal or a monthly proposal allowance. The price, billing frequency and available allowance are shown before checkout. Monthly plans renew each month until cancelled. Additional proposals may be purchased at the price shown for the active plan.
Payments and billing management
When enabled, Stripe-hosted Checkout processes payments. Fair Deductions does not collect or store full card details. Organisation owners or administrators can use the billing area to view available usage and open billing management where a Stripe customer account exists.
Cancellation and changes
A one-off proposal purchase does not renew. Monthly plan cancellation takes effect according to the status and date shown in billing management. Mandatory consumer rights continue to apply where the customer is legally acting as a consumer. The service will show material changes to pricing or terms where required.
Customer content
The customer remains responsible for its reports and decisions and grants the limited permission needed to store and process uploaded content to provide, secure and support the requested service. Content must not be unlawful, misleading or uploaded without authority.
Availability and fair use
We aim to keep the service available but do not promise uninterrupted operation. Processing may be paused for maintenance, security, supplier failure or suspected misuse. Reasonable technical and usage controls may be applied to protect customer data and service reliability.
Liability and statutory rights
Nothing in these terms excludes liability that cannot lawfully be excluded or limits a mandatory consumer right. Customers should not rely on Fair Deductions as the sole basis for a legal, financial or tenancy decision and remain responsible for reviewing outputs before use.
Ending access
A customer may stop using the service and delete its workspace. Fair Deductions Ltd may suspend or end access for security, unlawful use, non-payment or material breach. Deleting a workspace is separate from cancelling a subscription.
Governing law
These terms are governed by the law of England and Wales, without limiting any mandatory right a consumer may have to bring a claim elsewhere in the United Kingdom.